🔐 qr789 Privacy Policy

1 Introduction

qr789 ("the Platform", "we", "us", "our") operates the online casino and sports betting service accessible at qr789.app. In the course of providing our services to registered players in Pakistan and elsewhere, qr789 collects and processes certain categories of personal data. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and your rights in relation to that data.

This Policy applies to all users of qr789, including registered account holders, visitors who browse qr789.app without registering, and individuals who contact qr789 support. It covers data processing activities conducted through the qr789 website, our game platforms integrated therein, and our payment processing workflows.

This Privacy Policy should be read alongside the qr789 Terms & Conditions. Together, these documents govern your relationship with qr789.

2 Personal Data We Collect

2.1 Registration Data

When you create a qr789 account, we collect the following information you provide directly:

• Full legal name;
• Date of birth (to verify 18+ eligibility);
• Email address (serves as your qr789 login identifier);
• Mobile phone number;
• Residential address (city and country; full address may be required for KYC);
• Password (stored in hashed, non-reversible form — qr789 never stores plaintext passwords).

2.2 KYC Identity Verification Data

Before processing withdrawal requests, qr789 is required to verify your identity. During KYC, we may collect:

• Scanned copy or photograph of your National Identity Card (CNIC), passport, or driving licence;
• Proof of address document (utility bill or bank statement dated within three months);
• Selfie photograph for liveness verification where applicable;
• JazzCash, Easypaisa, or bank account confirmation screenshot.

2.3 Transaction & Financial Data

qr789 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, game wagers, bonus credits and debits, and the payment method reference associated with each transaction. We do not store full bank account numbers or complete JazzCash/Easypaisa wallet credentials — only the masked reference needed to associate a transaction with your payment method.

2.4 Usage & Technical Data

When you access qr789, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, features accessed, and session duration;
• Game play records including bet history, game results, and session logs;
• Cookie identifiers (see Section 6).

3 How qr789 Uses Your Data

qr789 uses your personal data for the following purposes:

• Account Management: Creating and maintaining your qr789 account, verifying your login credentials, and processing account settings changes;
• Identity Verification (KYC): Complying with anti-money laundering (AML) and know-your-customer obligations required under our international gaming licence;
• Payment Processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, HBL, Meezan Bank, UBL, and Bank Alfalah;
• Responsible Gaming: Monitoring account activity to identify potentially problematic gambling patterns and enforcing self-exclusion requests;
• Customer Support: Responding to queries, complaints, and disputes raised via email or live chat;
• Platform Improvement: Analysing usage patterns to improve qr789's game selection, interface design, and payment workflows;
• Fraud Prevention: Detecting and preventing fraudulent account creation, payment fraud, and abuse of qr789's bonus systems;
• Legal Compliance: Retaining records as required by applicable law and responding to lawful information requests from regulatory authorities.

4 Legal Basis for Processing

qr789 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to provide the services described in the qr789 Terms & Conditions — including account management, payment processing, and game delivery;
• Legal Obligation: Processing required to comply with AML regulations, KYC requirements, and other applicable legal and regulatory obligations under our international gaming licence;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where qr789's interests do not override your fundamental privacy rights;
• Consent: Where qr789 relies on your consent for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time by contacting support.

5 Data Sharing & Disclosure

qr789 does not sell your personal data. We may share your data with the following categories of third parties only where necessary:

• Payment Processors: JazzCash, Easypaisa, HBL, Meezan Bank, UBL, and Bank Alfalah receive the minimum data necessary to process your transactions;
• KYC Verification Providers: Third-party identity verification services may process identity documents on behalf of qr789 as data processors subject to strict confidentiality obligations;
• Game Software Providers: Third-party game studios whose products are integrated in the qr789 lobby receive anonymised game session data for technical purposes only;
• Regulatory Authorities: qr789 will disclose personal data to law enforcement or regulatory bodies when legally required to do so under a valid legal order or applicable regulation;
• Fraud Prevention Services: Shared data with fraud detection platforms is limited to technical identifiers (IP addresses, device fingerprints) and does not include identity documents.

In all cases, third parties who receive data from qr789 are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to qr789.

6 Cookies & Tracking Technologies

qr789 uses cookies and similar tracking technologies when you visit qr789.app. The following categories of cookies are in use:

• Essential Cookies: Required for the qr789 platform to function — including session authentication tokens that keep you logged in, language preference storage, and security tokens. These cannot be disabled without impairing platform functionality;
• Analytics Cookies: Used by qr789 to understand how users navigate the platform — which game categories are most visited, where players drop off during registration, and general usage patterns. Data collected is aggregated and not linked to individual identities;
• Functional Cookies: Store your preferences such as display settings and responsible gaming reminders so they persist across sessions.

qr789 does not use third-party advertising cookies or retargeting pixels. You may manage cookie preferences through your browser settings; however, disabling essential cookies will prevent you from logging in to your qr789 account.

7 Data Retention

qr789 retains your personal data for as long as your account remains active and for a period following account closure as required by our regulatory obligations. Specific retention periods include:

• Account registration data: Retained for the duration of your account plus a minimum of five years following closure, in compliance with AML record-keeping requirements;
• KYC documents: Retained for the duration of your account plus five years following account closure;
• Transaction records: Retained for a minimum of five years for financial regulatory compliance;
• Support communications: Retained for three years from the date of the interaction;
• Technical/usage logs: Typically retained for 13 months for security and analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical purposes in a form that cannot be linked back to any individual.

8 Data Security

qr789 implements appropriate technical and organisational security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your device and qr789.app;
• Encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plaintext);
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security assessments of qr789's infrastructure and game platform integrations;
• Two-factor authentication available to all qr789 account holders to protect against unauthorised login.

While qr789 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, qr789 will notify affected users in accordance with applicable legal requirements.

9 Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by qr789:

• Right of Access: Request a copy of the personal data qr789 holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data in your qr789 profile;
• Right to Erasure: Request deletion of your personal data, subject to qr789's legal retention obligations (notably AML record-keeping requirements);
• Right to Restriction: Request that qr789 restrict processing of your data in certain circumstances;
• Right to Data Portability: Request your data in a structured, machine-readable format;
• Right to Object: Object to processing based on qr789's legitimate interests.

To exercise any of these rights, contact qr789 at [email protected] (plain text — not a link), clearly stating your registered email address and the right you wish to exercise. qr789 will respond within 30 days of receiving a valid request.

10 Children's Privacy

qr789 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If qr789 becomes aware that a minor has registered an account or provided personal data, the account will be immediately closed and all associated data deleted without retention. If you believe a person under 18 has created a qr789 account, please contact us immediately at [email protected] (plain text).

Parents and guardians in Pakistan are encouraged to use parental control software to restrict minors' access to online gambling sites including qr789. Age verification is enforced during the qr789 registration process and at KYC verification stage.

11 International Data Transfers

qr789 may transfer your personal data to servers and service providers located outside Pakistan. Where such transfers occur, qr789 ensures that appropriate safeguards are in place — including contractual data processing agreements with receiving parties — to protect your data to a standard equivalent to this Privacy Policy. qr789 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing additional contractual safeguards.

12 Changes to This Privacy Policy

qr789 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered users via the email address associated with their qr789 account prior to the change taking effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of qr789 following notification of an amendment constitutes acceptance of the revised Privacy Policy.

13 Contact Us

For any privacy-related queries, data subject access requests, or concerns about how qr789 handles your personal data, please contact us at the following address (plain text — not a clickable link):

qr789 support operates 24 hours a day, seven days a week. Privacy requests are handled with priority — please include "Privacy Request" in your subject line along with your registered email address so we can locate your account record promptly.